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Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality and ensuring a positive guest experience. If you have excellent communication skills, a friendly demeanor, and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests and provide them with outstanding customer service
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, changes, and cancellations
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with professionalism and empathy
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Requirements:
- Previous experience in hospitality or hotel management is preferred
- Excellent verbal and written communication skills
- Bilingual or multilingual abilities are a plus
- Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy
- Proficient in using computer systems and software applications
- Exceptional organizational skills and attention to detail
- Ability to work flexible hours, including evenings, weekends, and holidays
- Knowledge of phone etiquette and guest service best practices
Join our team as a Front Desk Agent and enjoy the following benefits:
- Competitive pay rates
- Opportunities for career advancement within the hospitality industry
- Ongoing training and development programs to enhance your skills
- Employee discounts on hotel stays and other amenities
If you are passionate about providing exceptional guest service and thrive in a dynamic environment, apply now to become a valued member of our team.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: No more than 40 per week
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
Full Time
Accommodations
$27k-36k (estimate)
03/29/2024
08/28/2024
doubletree.com
MINNEAPOLIS, MN
7,500 - 15,000
1969
PETER WALTER-STIEL
$10M - $50M
Accommodations
The job skills required for Front Desk Agent include Customer Service, Guest Service, Problem Solving, Communication Skills, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.